Refunds and returns

The Return & Exchange Policy only applies to purchases made at Gracie Barra Chelmsford. Please read below our R&E terms:

  • All returns must be approved by GBChelmsford Customer Service Team. 
  • Returns are valid within 30 days of the receiving date.
  • All returned products must be unwashed, unworn, and in their original packaging with tags attached. 
  • All returned products must be accompanied by the return form and customs documents (if applicable). 
  • Please contact our Customer Service Team at info@graciebarra.com to receive full instructions on Returns & Exchanges. 
  • All refund amounts will be distributed in the original form of payment.
  • If your GB Chelmsford product was purchased through a third party retailer (i.e. your local Gracie Barra School), please contact the School directly.

MANUFACTURER DEFECT

All products carry a 30-day guarantee against manufacturer’s defects. The 30-day guarantee starts from the date the client receives the product. If you experience an issue within this time frame, please contact our customer service team with photos of the defective item(s) and order number. Any defects outside this time frame are reviewed on a case-by-case basis.

GB Chelmsford reserves the right to request the return of defective merchandise for inspection prior to processing any refund. 

GB Chelmsford is responsible for all shipping costs of defective exchanges.

NON-MANUFACTURER DEFECT

GB Chelmsford reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. All inquiries will be handled on a case-by-case basis and will be individually reviewed.

GB Chelmsford does not accommodate the following:

  • Cut marks on seams, stitching, or collars
  • Incorrect washing or care. Drying is not recommended for kimonos, rashguards, and training shorts. (LINK TO CARE INSTRUCTIONS)
  • Material decomposition due to prolonged dampness
  • Signs of extreme damage or wearer misuse
  • Stained fabric

CHANGES TO EXISTING ORDERS

Changes cannot be made to existing orders. If you would like to request a change to be made, we will need to cancel your order instead. By requesting to cancel your order, our Customer Service Team will cancel it, and issue a refund (takes 3-5 business days to process depending on your financial institution), or store credit (can be used immediately) which can be applied towards your new order.

If you would like to add on to an existing order, contact GB Chelmsford Customer Service Team to have your order put on hold. You will need to place a new order with the additional items, and GB Chelmsford will have the two orders shipped together.
TO CONTACT GBCHELMSFORD CUSTOMER SERVICE TEAM:

CALL US: 01245 790158

Monday – Friday 9 AM to 5 PM EMAIL US
info@graciebarra.com

  • All returns must be approved by GBChelmsford Customer Service Team. 
  • Returns are valid within 30 days of the receiving date.
  • All returned products must be unwashed, unworn, and in their original packaging with tags attached. 
  • All returned products must be accompanied by the return form and customs documents (if applicable). 
  • Please contact our Customer Service Team at info@graciebarra.com to receive full instructions on Returns & Exchanges. 
  • All refund amounts will be distributed in the original form of payment.
  • If your GB Wear product was purchased through a third party retailer (i.e. your local Gracie Barra School), please contact the School directly.

MANUFACTURER DEFECT

All products carry a 30-day guarantee against manufacturer’s defects. The 30-day guarantee starts from the date the client receives the product. If you experience an issue within this time frame, please contact our customer service team with photos of the defective item(s) and order number. Any defects outside this time frame are reviewed on a case-by-case basis.

GB Wear reserves the right to request the return of defective merchandise for inspection prior to processing any refund. 

GB Wear is responsible for all shipping costs of defective exchanges.

NON-MANUFACTURER DEFECT

GB Wear reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. All inquiries will be handled on a case-by-case basis and will be individually reviewed.

GB Wear does not accommodate the following:

  • Cut marks on seams, stitching, or collars
  • Incorrect washing or care. Drying is not recommended for kimonos, rashguards, and training shorts. (LINK TO CARE INSTRUCTIONS)
  • Material decomposition due to prolonged dampness
  • Signs of extreme damage or wearer misuse
  • Stained fabric

CHANGES TO EXISTING ORDERS

Changes cannot be made to existing orders. If you would like to request a change to be made, we will need to cancel your order instead. By requesting to cancel your order, our Customer Service Team will cancel it, and issue a refund (takes 3-5 business days to process depending on your financial institution), or store credit (can be used immediately) which can be applied towards your new order.

If you would like to add on to an existing order, contact GB Wear Customer Service Team to have your order put on hold. You will need to place a new order with the additional items, and GB Wear will have the two orders shipped together.

ORDERS ON HOLD DUE TO ADDRESS VERIFICATION

A customer service representative will contact you to verify the shipping address if needed.

IMPORTANT: If GB Wear does not receive address confirmation from the customer within 3 business days, we reserve the right to cancel the order(s). In that case, please allow 3-5 business days for a refund to be processed.


TO CONTACT GBCHELMSFORD CUSTOMER SERVICE TEAM:

CALL US: 01245 790158

Monday – Friday 9 AM to 5 PM EMAIL US
info@graciebarra.com

1. Membership

Your membership will start from the date specified on your membership agreement form in joining at venue.

Your membership will continue automatically unless you terminate your membership by contacting us.

2. Session timetables

Our timetable is available online here.

We may on occasion need to make amendments to the session timetable. If possible we will notify you of our intention to do this. On occasions it might be necessary to modify or remove sessions, you will be informed of any changes and we aim to give you as much notice as possible.

3. About your membership fees

a. Monthly membership fees

Monthly membership fees are paid in advance by Direct Debit or credit/debit card through our payment processor wellness living.

b. Missing membership fee payments

If you don’t pay your membership fee on time we will contact you to inform you. We will continue to attempt to collect your subscription by Direct Debit unless you contact our membership team and arrange alternative payment.

In addition we may charge you up to £30 if we refer your arrears to a debt collection agency.
Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.

c. Fee changes

We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. If we increase your membership fees (excluding VAT) by more than the rate of inflation plus 5% in any six month period then you can cancel your membership by giving us five working days written notice.

6. Suspending, cancelling or transferring your membership

a. Suspending your membership

You can suspend your membership at any time. You can only suspend your membership for full calendar months for a period of up to six months.
Suspension may be activated from the start of any calendar month by giving us at least five working days written notice before the end of the previous month. Your membership will then be suspended from the first day of the following month. For notices received less than five working days before month end, membership will be suspended on the last day of the following month.

Medical conditions: If you have a medical condition which prevents you from training temporarily, we allow an extended suspension period. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of doctor’s certificate or other proof. Any membership time paid but not used after this point will be credited back to you in training time upon your return.

When suspending your membership you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have receive written notice of your intention to suspend your membership and a re-start date.

b. How to cancel your membership

There is a 30 day cancellation policy: You have to give 30 days written notice prior to cancelling to; info@gbchelmsford.com, alternately you can hand in a written letter to the instructor at GB Chelmsford.

Your membership will end on the last day of that month.

Notices received after 17.30 will be deemed to have been received on the next working day. You are responsible for ensuring that we have received your written notice.

7. Our right to cancel your membership

We may cancel your membership immediately if you:

• Break these terms and conditions
• Put the health, safety or wellbeing of other members or our employees at risk
• Allow other people to use your membership to attend classes
• Engage in disruptive or violent behaviour

8. Our responsibility to you

You agreed you are 18 or over.

We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself in one of our sessions you must report this to the coach straight away.

9. Your personal information

We take our responsibility for looking after your personal information very seriously. You can find out how you can see the information we hold about you or how to ask us to change this information in our privacy policy which can be read here.

You are responsible for informing us about any changes to your personal information.

10. Changes to these terms and conditions

We may change these terms and conditions. We will give you at least 30 days notice to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.

Benefits of training at Gracie Barra

  • Lose weight and burn body fat
  • Burn up to 1,000 calories an hour
  • Get into the best shape of your life
  • Learn the art of self-defence
  • Develop your self confidence

Want some more info? Please complete the short form below…

Follow by Email
Facebook
Facebook
Instagram